Support and maintenance plans

One monthly contract, a technician who knows your company and no surprises on the invoice. Choose the plan by the size of your team.

Three plans

From the essentials to a dedicated technician

All plans include same-working-day remote assistance, a log of every intervention and a simple monthly report. The difference is in size, presence and what we take charge of.

Essential

For companies with up to 10 workstations and no server of their own.

  • Same-working-day remote assistance
  • Quarterly preventive maintenance of computers
  • Backups configured and verified every month
  • Managed antivirus and security updates
  • Support for email and Microsoft 365 or Google Workspace
  • Monthly report on the state of your systems

Monthly price on request

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Most chosen

Business

For companies with 10 to 30 workstations, a server, a network or critical systems.

  • Everything in the Essential plan
  • Scheduled monthly on-site visit
  • Monitoring of servers, network and backups with alerts
  • User, access and password management
  • Response to critical incidents within 4 working hours
  • Up-to-date inventory of equipment and licences
  • Support in dealing with internet, software and hardware suppliers

Monthly price on request

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Dedicated

For companies with more than 30 workstations or security requirements from customers and partners.

  • Everything in the Business plan
  • Resident technician, part time or full time, backed by the TechIN team
  • Information security policies and procedures
  • Preparation for customer questionnaires and audits
  • IT project and supplier management
  • Monthly meeting with management and a quarterly plan

Tailored proposal

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Frequently asked questions

What we are usually asked

What counts as a "workstation"?

Each computer or laptop used by one person in the company. Printers, phones and network equipment are included in the plan without counting as workstations.

Is there a lock-in period?

No. Plans are monthly, with 30 days' notice to end. We prefer to keep clients because the service is good, not because the contract forces them.

Are equipment and licences included?

No. The plan covers the work and the follow-up. Equipment, software licences and parts are quoted separately and bought in your name, with our recommendation.

What if I need something outside the plan?

One-off projects, such as moving office, installing a new server or developing an application, are proposed separately, with a fixed price before starting.

Do you work outside Luanda?

Remote assistance covers the whole country. On-site visits outside Luanda are arranged case by case.

Not sure which plan to choose?

Tell us how many people and which systems you have. We propose the right plan and, where it makes sense, a free initial assessment.

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